Legal & Privacy

Last updated: [03-03-2026

Welcome to Cazgrae.

This page outlines the terms, conditions, and privacy practices that govern your use of our website, products, software, and services.

By purchasing, subscribing to, downloading, or using any Cazgrae product, you agree to the terms below.

If you do not agree, please do not use our services.

1. About Cazgrae

Cazgrae develops and licenses software plugins designed for use with WooCommerce and WordPress.

All products are licensed, not sold.

2. Licensing & Usage

When you purchase or subscribe to a Cazgrae product, you receive a limited, non-exclusive, non-transferable license to use the software.

You may:

install the plugin on licensed domains
modify the code for your own use

You may not:

resell or redistribute our software
share license keys publicly
sublicense or repackage the product
remove licensing or copyright notices
reverse engineer licensing systems

Ownership of the software remains with Cazgrae.

3. Accounts

You may need an account to access downloads, updates, and support.

You are responsible for:

keeping login details secure
all activity under your account
providing accurate information

We are not liable for unauthorized access resulting from poor account security.

4. Subscriptions & Billing

Some products are sold on a recurring subscription basis.

By subscribing, you agree that:

subscriptions renew automatically
your payment method will be charged at each renewal
renewal pricing may reflect current rates at the time of renewal

You may cancel at any time to stop future charges.
Cancellations do not refund the current billing period.

5. What an Active License or Subscription Includes

While active, you receive:

product downloads
updates and improvements
security fixes
compatibility updates
access to support

When expired or cancelled:

the plugin may continue functioning
updates stop
support ends
license activation may be disabled

6. Support Policy

Support is provided via official support channels only.

Support includes:

installation help
configuration guidance
troubleshooting product-related issues
bug fixes

Support does not include:

custom development
third-party conflicts
hosting or server issues
site design or consulting

Support is provided on a reasonable-effort basis. Response times are not guaranteed.

We may refuse support for abusive or unreasonable behaviour.

7. Refund Policy

We offer a 14-day refund window for first-time purchases.

Refunds may be granted when:

the product fails to function as described, and
our team cannot resolve the issue

Refunds may be declined when:

the product works correctly
issues are caused by third-party conflicts
the request is outside the refund period
renewal payments (unless required by law)

Approved refunds will deactivate licenses.

8. Pricing & Product Changes

We may change:

pricing
subscription plans
features
product availability

Changes apply to future purchases and renewals only.

We may discontinue products with reasonable notice.

9. Acceptable Use

You agree not to:

use our products for illegal purposes
bypass licensing protections
distribute pirated copies
share license keys
abuse our services or support staff

Accounts violating these rules may be suspended or terminated.

10. Suspension & Termination

We may suspend or terminate accounts without notice if:

these terms are violated
fraudulent activity is detected
chargebacks or payment disputes occur
abuse or harassment occurs

Upon termination, access to downloads, updates, and support may cease.

11. Third-Party Dependencies

Our products depend on external platforms and services.

We are not responsible for:

breaking changes introduced by third-party software
compatibility conflicts
issues outside our control

We make reasonable efforts to maintain compatibility but cannot guarantee it.

12. Warranty Disclaimer

All products are provided “as is” and “as available.”

We do not guarantee:

uninterrupted operation
error-free performance
compatibility with all environments
specific business results

Use is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Cazgrae is not liable for:

lost profits
lost revenue
lost data
business interruption
indirect or consequential damages

Our total liability shall not exceed the amount paid by you in the previous 12 months.

14. Privacy & Data Collection

We collect only the information necessary to operate our business and provide our services.

Information may include:

name
email address
billing information
domain/license data
support communications
usage and analytics data

We use this information to:

process purchases and subscriptions
deliver licenses and updates
provide support
send account or billing emails
improve our products
prevent fraud

We do not sell personal information.

15. Payments

Payments are processed by secure third-party providers.

We do not store full credit card details on our servers.

16. Cookies & Analytics

We use cookies to:

keep you logged in
remember preferences
understand site usage
improve performance

You may disable cookies in your browser, though some features may not function correctly.

17. Data Retention & Security

We retain information only as long as necessary to provide services and meet legal requirements.

We use reasonable safeguards including:

secure hosting
encrypted connections (HTTPS)
limited access to sensitive data

No system is completely secure.

18. Your Rights

You may request to:

access your data
correct inaccuracies
delete your account
receive a copy of your data

19. Governing Law

These terms are governed by the laws of Australia.

Disputes are subject to Australian courts.

20. Changes

We may update this page periodically.

Continued use of our services constitutes acceptance of changes.